Redressal of Investor Grievances
As an Individual Research Analyst (SANDEEP KUMAR PROPRIETOR OF SAANVI RESEARCH, SEBI Reg. No. INH000029980), we believe that investor service is an essential part of building trust and sustaining long-term relationships.
Our Commitment to Transparent Resolution:
My aim is to ensure that every investor receives prompt, fair, and respectful service across all communication points. Since research services are provided directly to investors, resolving queries and complaints efficiently becomes extremely important.
How to Raise a Complaint
If you are not satisfied with my services and would like to lodge a complaint, I encourage you to first reach out to me directly. All communication will be handled professionally, responsibly, and with a genuine intent to resolve the issue.
C 01 SAI CITY DHABLI INDORE, INDORE, MADHYA PRADESH, 453771
All complaints will be resolved on a best-effort basis within 7 business days from the date of receipt.
Evaluation of Your Complaint
The first step is for us to be clear about the nature of your complaint, and determine what can be done to resolve it. After completing our review/investigations into your complaint, we will be in touch to provide you with a full response to your complaint.
Escalation to Principal Officer
If you are still not satisfied with the response or the handling of your complaint, you can approach and write an email directly to Sandeep Kumar, Principal Officer at saanviresearch555@gmail.com with complete details. Sandeep Kumar will get in touch with you at the earliest and try to resolve your complaint as soon as possible.
Escalation to SEBI SCORES 2.0 / RAASB (After 21 Days)
If your complaint is not resolved within a period of 21 days, you may refer your complaint to the regulator – The Securities and Exchange Board of India (SEBI), through the SCORES platform.
Two level review for complaint/grievance against Research Analyst:
- First Review: Done by designated body (RAASB).
- Second Review: Done by SEBI.
SMART Online Dispute Resolution (SMART ODR)
If the Investor is not satisfied with the resolution provided by the SCORES, they may file the complaint/grievance on SMARTODR platform for its resolution through online conciliation or arbitration.
Physical Filing of Complaints with SEBI
With regard to physical complaints, investors may send their complaints to:
Office of Investor Assistance and Education,
Securities and Exchange Board of India,
SEBI Bhavan, Plot No. C4-A, ‘G’ Block,
Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051.