Grievance Redressal / Escalation Matrix
In accordance with SEBI guidelines and BSE Circular (Notice No. 20241209-41), SANDEEP KUMAR PROPRIETOR OF SAANVI RESEARCH (SEBI Reg. No. INH000029980) provides the following structured escalation hierarchy to resolve investor grievances efficiently and transparently.
Approaching the Research Analyst prior to Regulatory Escalation:
The details provided below facilitate complainants to approach the concerned Research Analyst before filing a complaint to SEBI. We are committed to fair, prompt, and satisfactory redressal of all client issues.
| Details of Designation | Contact Person Name | Physical Address Location | Contact No. | Email-ID | Working Hours |
|---|---|---|---|---|---|
1Customer Care | Sandeep Kumar | C 01 SAI CITY DHABLI INDORE, INDORE, MADHYA PRADESH, 453771 | +91 7566369126 / 4001510 | saanviresearch555@gmail.com | Mon - Fri 09:00 AM – 05:00 PM |
2Head of Customer Care | -- | -- | -- | -- | -- |
3Compliance Officer | Sandeep Kumar | C 01 SAI CITY DHABLI INDORE, INDORE, MADHYA PRADESH, 453771 | +91 7566369126 / 4001510 | saanviresearch555@gmail.com | Mon - Fri 09:00 AM – 05:00 PM |
4CEO | -- | -- | -- | -- | -- |
5Principal Officer | Sandeep Kumar | C 01 SAI CITY DHABLI INDORE, INDORE, MADHYA PRADESH, 453771 | +91 7566369126 / 4001510 | saanviresearch555@gmail.com | Mon - Fri 09:00 AM – 05:00 PM |
We aim to resolve all grievances within 21 working days from the date of receipt.
If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System):
SCORES Portal: scores.sebi.gov.inIn case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.
ODR Portal: smartodr.in